FAQs
🥷FAQ — Homkas.store
Welcome to the homkas.store FAQ page! Here you’ll find quick answers to the most common questions about shipping, returns, sizing, and more. If you still need help, just reach out — we’re always here to make your shopping experience smooth and stress-free.
💬 About homkas.store
Q: What is homkas.store?
homkas.store is a modern streetwear-inspired brand focused on comfort, warmth, and clean design. We started with a simple goal — to make winter jackets that keep you warm while keeping your drip strong. Our best-selling homkas Puffer Jacket combines a style, drip, streeatwear and affordability — the perfect balance for real winter weather.
🚚 Shipping & Delivery
Q: Where do you ship?
We ship worldwide — including all of Europe, the United States, and most international regions.
Q: How long does shipping take?
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Europe: 7–13 business days
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United States: 7–12 business days
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International: 7–13 business days
Delivery times may vary slightly depending on customs and local postal services.
Q: How do I track my order?
Once your order is shipped, tracking information will be uploaded as soon as possible.
You can check your delivery status anytime on our Track Your Order page using your order number and email.
Q: Do I have to pay customs or import fees?
In most cases, no — but depending on your country, local customs may apply small import fees. These are out of our control and must be covered by the customer if they occur.
💸 Payments & Pricing
Q: What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. All payments are 100% secure.
Q: Are prices shown in my local currency?
Prices are displayed in your selected currency at checkout. You can change it at the top or bottom of the page depending on your region.
Q: Do you offer discounts or promo codes?
Yes! Follow us on Instagram and TikTok (@homkas.store) for new drops, giveaways, and exclusive promo codes.
🔁 Returns & Exchanges
Q: Can I return or exchange my order?
Yes! Returns are accepted within 30 days after delivery. Your item must be unworn, unwashed, and in its original condition.
Q: How do I start a return or exchange?
Contact our support team at info.homkas@gmail.com with your order number and reason for return. We’ll guide you through the process quickly.
Q: When will I receive my refund?
Refunds are processed within 7-15 business days after your return is received and inspected.
📦 Orders & Tracking
Q: How can I track my order?
You can track it directly from our Track Your order page once your tracking number is available. We’ll also email you updates as your order moves.
Q: I entered the wrong address. Can I fix it?
If you made a mistake, please contact us within 24 hours of placing your order. After shipping, we can’t change addresses.
Q: My tracking says “Delivered” but I didn’t get my package. What do I do?
Please double-check your mailbox, neighbors, and local post office. If you still can’t find it, email us at info.homkas@gmail.com and we’ll help resolve it.
🧊 Product Information
Q: Are Homkas puffers warm enough for real winters?
Yes — our homkas Puffer Jackets are designed for cold climates, keeping you warm in temperatures between 5°C and –20°C. They’re lightweight, durable, and cozy all day.
Q: How do I choose the right size?
Use our Size Chart found on each product page. If you prefer a relaxed or oversized fit, we recommend going one size up.
Q: How do I wash or care for my puffer jacket?
Hand wash or use gentle cold settings. Avoid bleach and high heat. Always check the care label to keep your jacket looking new.
Q: Are the jackets unisex?
Yes! Our puffers are designed to fit both men and women — just pick your size based on your preferred fit style.
🛍️ Other Common Questions
Q: Can I cancel my order?
Yes — contact us within 12 hours of placing your order. After that, your item may already be processed and shipped.
Q: What if my item arrives damaged or defective?
We’ll make it right! Send us a clear photo of the issue to info.homkas@gmail.com, and we’ll send a replacement or refund right away.
Q: Do you have a physical store?
Not yet — we currently sell exclusively online through homkas.store to keep prices low and quality high.
❤️ Our Promise
At homkas.store, we care about quality, warmth, and your experience. We’re here to help with anything — whether it’s finding the right size or tracking your package.
Your trust means everything to us, and we’re proud to deliver style, comfort, and confidence straight to your doorstep.
For any other questions, hit us up anytime at info.homkas@gmail.com — we’ve got you covered.